I thought we were hopeless. I was ready to quit. This process has been a lifesaver to me. We had conflicts in our department that had been going on for decades. Through this process people have learned that how they treat each other has an impact on the care we collectively give to our patients. We have been given tools to hold each other accountable.
* These persons have requested anonymity for the purpose of reserving references to serious inquiries. Contact information is available on request.